We are always conscious of the need to respect your personal privacy. However, the services we provide require an open and honest reveal of personal information that we must collect in order to provide you an open and honest service. Most of this information we will collect directly from you. We will need to verify some of this information so you should know that we may also collect your personal information from other sources where there is a need to do so. We only collect personal information that is relevant to your application. If you do not provide us with your personal information or consent to accessing other sources of collecting your personal information, we may not be able to provide you with our services.
Part of our service requires sharing and the passing on of your information to others. E.g. Lenders, Insurance providers and third parties that are not limited by any specific description but are relevant to assist in meeting your requirements and objectives. This sharing will be sensitive to information that is of a “needs only” basis and you consent to this.
You may ask for access to any of your personal information held by us at any time. If we assist you with a credit service, we are obliged under law to store the information we collected to arrive at our Preliminary Assessment for a period of 7 years. You may request a copy of this document at any time during the period of retention and we must provide a copy to you. There are time limits we must adhere to in this provision. As our valued client, we would appreciate being able to update you with future information and products or services we think may be of interest to you.
Please contact us if you have any questions regarding the management of your personal information.
We may also collect and share your credit information with other service providers or Credit Reporting Bodies as well as the following banks, lenders and other credit providers which we do most of our business with, at present we can write loans with the following:
You are responsible for providing accurate and appropriate information to allow us to research products that are not unsuitable to you and your situation. To assist you with your application to obtain finance in a timely manner, you should endeavour to get any information that we require quickly and accurately and the information that you give to us must be true and correct and complete to the best of your knowledge.
You must not be deceptive or misleading in any way by withholding information or non-disclosure of information that may affect your ability to service a loan now or in the future.
You are responsible for providing accurate and appropriate information to allow us to research products that are not unsuitable to you and your situation. To assist you with your application to obtain finance in a timely manner, you should endeavour to get any information that we require quickly and accurately and the information that you give to us must be true and correct and complete to the best of your knowledge.
You must not be deceptive or misleading in any way by withholding information or non-disclosure of information that may affect your ability to service a loan now or in the future.
We may charge you a fee for the credit assistance we provide. The actual fee depends on the extent of work we need to undertake on your behalf. We will provide you with a quote containing the details of our fees in our credit proposal we present to you prior to your acceptance of the credit we have obtained. This fee will be payable at the time the funds are released by the credit provider. No fee is charged if you do not accept the credit proposal.
Our advice may be limited under law to the provision of advice relating to Credit Products and Credit Services. Therefore, we may work alongside colleagues in the hope that together we can make a difference. To assist you further, we have formal arrangements with several third parties who may refer us or we may refer our customers to seek their professional advice. We may receive a referral fee (or pay a referral fee) up to the maximums agreed. These are not fees paid by you directly or indirectly and how much of the maximum we receive will generally depend on the work we input.
When we provide you with credit assistance, we (or our directors, employees and authorised credit representatives) receive commissions from the credit providers involved. We may receive the following commissions when we provide credit assistance to you:
In the unlikely event that we have not met our obligations, we welcome the opportunity to review our practices and direct you to a pathway of dispute resolution. Should our efforts remain unsatisfactory, we have a legal obligation to refer you to an external and independent ombudsman. Please help us help you by following the steps and advice we provide.
If you have a complaint, we suggest your first step should be to allow us the opportunity to rectify the problem. We ask that you contact our Complaints Officer Jelena Petrovic by phone on 1300 860 628 in the first instance or email us at info@prettypennyfinance.com.au. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
A copy of our Policy and Procedures on Dispute Resolution is available upon request. If we are unable to satisfy you then we will suggest you contact our approved Ombudsman service. This service is free to consumers:
The Financial Services Ombudsman – Our Membership number 38105
Consumer contact information
Phone: 1800 367 287 (free call).
Email info@fos.org.au
or post to
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VICTORIA 3001
A copy of our Policy and Procedure on Dispute Resolution is available upon request.
