Terms and Conditions
It is our privilege to work with you and provide information that will assist you to achieve your goal. To
enable us to work well together, this document provides insight into who we are, what services we
provide, the fees payable by you to us as well as about certain commissions we may receive from credit
providers. In the unlikely event that you are unsatisfied with our role, we welcome the opportunity to
review our practices and direct you to a pathway of dispute resolution. Should our efforts remain
unsatisfactory, we have a legal obligation to refer you to a free external and independent ombudsman.
Pretty Penny Finance Pty Ltd (Pretty Penny) ABN 38 607 393 411 Australian Credit Representative
number is 486980, is an Authorised Credit Representative of Pretty Penny Holdings Pty Ltd ABN 69 607
391 168 licensed under the National Consumer Credit Protection Act 2009 to provide credit assistance
and services. Australian Credit Licence number is 481695
Pretty Penny is expert in arranging access to personal finance through our aggregator
Connective and our direct lender accreditations. We are proud of our Finance Brokers
(Representatives) and of our reputation to supply you with information on a range of loans, helping you
to choose a loan and assist you in arranging a loan application that aligns with your
requirements, objectives and financial situation. We will professionally package and submit your
application, advise you of the progress and guide you through to settlement.
We are always conscious of the need to respect your personal privacy. However, the services we
provide require an open and honest reveal of personal information that we must collect in order to
provide you an open and honest service. Most of this information we will collect directly from you. We
will need to verify some of this information so you should know that we may also collect your personal
information from other sources where there is a need to do so. We only collect personal information
that is relevant to your application. If you do not provide us with your personal information or consent
to accessing other sources of collecting your personal information, we may not be able to provide you
with our services. Part of our service requires sharing and the passing on of your information to others.
Eg Lenders, Insurance providers and third parties that are not limited by any specific description but are
relevant to assist in meeting your requirements and objectives. This sharing will be sensitive to
information that is of a “needs only” basis and you consent to this.
You may ask for access to any of your personal information held by us at any time.
If we assist you with a credit service, we are obliged under law to store the information we collected to
arrive at our Preliminary Assessment for a period of 7 years. You may request a copy of this document
at any time during the period of retention and we must provide a copy to you. There are time limits we
must adhere to in this provision. As our valued client, we would appreciate being able to update you
with future information and products or services we think may be of interest to you. Please contact us
if you have any questions regarding the management of your personal information.
We may also collect and share your credit information with other service providers or Credit Reporting
Bodies as well as the following banks, lenders and other credit providers which we do most of our
business with, at present we can write loans with the following:
ANZ Now Finance Rate Setter Latitude Macquarie
CBA AFG Home Loans Esanda P&N Bank Liberty
You are responsible for providing accurate and appropriate information to allow us to research products
that are not unsuitable to you and your situation. To assist you with your application to obtain finance
in a timely manner, you should endeavour to get any information that we require quickly and accurately
and the information that you give to us must be true and correct and complete to the best of your
knowledge. You must not be deceptive or misleading in any way by withholding information or non-
disclosure of information that may affect your ability to service a loan now or in the future.
Fees and charges
We may charge you a fee for the credit assistance we provide. The actual fee depends on the extent of
work we need to undertake on your behalf. We will provide you with a quote containing the details of
our fees in our credit proposal we present to you prior to your acceptance of the credit we have
obtained. This fee will be payable at the time the funds are released by the credit provider. No fee is
charged if you do not accept the credit proposal.
Our advice may be limited under law to the provision of advice relating to Credit Products and Credit
Services. Therefore, we may work alongside colleagues in the hope that together we can make a
difference. To assist you further, we have formal arrangements with several third parties who may
refer us or we may refer our customers to seek their professional advice. We may receive a referral
fee (or pay a referral fee) up to the maximums agreed. These are not fees paid by you directly or
indirectly and how much of the maximum we receive will generally depend on the work we input.
When we provide you with credit assistance, we (or our directors, employees and authorised credit
representatives) receive commissions from the credit providers involved. We may receive the following
commissions when we provide credit assistance to you:
– Upfront Commission.
– Additional Commission depending on the total volume of business we place with the credit
Disputes or complaints
In the unlikely event that we have not met our obligations, we welcome the opportunity to review our
practices and direct you to a pathway of dispute resolution. Should our efforts remain unsatisfactory,
we have a legal obligation to refer you to an external and independent ombudsman. Please help us
help you by following the steps and advice we provide.
If you have a complaint, we suggest your first step should be to allow us the opportunity to rectify the
problem. We ask that you contact our Complaints Officer Jelena Petrovic by phone on 1300 860 628
in the first instance or email us at email@example.com.
When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will
stop any unnecessary and inappropriate escalation of minor complaints. A copy of our Policy and
Procedures on Dispute Resolution is available upon request. If we are unable to satisfy you then we will
suggest you contact our approved Ombudsman service. This service is free to consumers:
The Financial Services Ombudsman – Our Membership number 38105
Consumer contact information phone: 1800 367 287 (free call). Email firstname.lastname@example.org or post to
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VICTORIA 3001
A copy of our Policy and Procedure on Dispute Resolution is available upon request.